FAQ

Creating an account at Lunaland Casino is quick and hassle-free, perfect for players eager to jump into the action. Simply head to our homepage and click the sign-up button. You’ll need to provide basic details like your name, email, and phone number for verification. Once registered, you’ll automatically receive the welcome bonus of 100,000 Luna Coins and 2 Sweeps Coins—no deposit required.The process usually takes just a couple of minutes, and you can start playing right away. Make sure to verify your phone number if prompted, as this step often unlocks your bonus. If you run into any snags, our support team is ready to assist via live chat or email. It’s that easy to get started on your gaming adventure!

Lunaland Casino rolls out the red carpet with a generous welcome bonus of 100,000 Luna Coins (LC) and 2 Sweeps Coins (SC) for new players. This no-deposit offer means you don’t have to spend a dime to start playing. As soon as you complete your registration and verify your phone number, the bonus is credited to your account automatically. It’s a fantastic way to test out our wide range of games without any upfront commitment.Luna Coins are for entertainment and let you enjoy the full casino experience, while Sweeps Coins can be redeemed for prizes once you meet the 1x wagering requirement. There’s no bonus code needed, so claiming it is a breeze. Just sign up, verify, and play! If the bonus doesn’t appear, reach out to support for a quick fix.

At Lunaland Casino, you won’t need to hunt for no deposit bonus codes to enjoy our offers. Our welcome bonus of 100,000 LC and 2 SC is automatically applied to your account after registration and phone verification—no code required. This streamlined approach ensures you can focus on gaming rather than searching for promo codes. We keep things simple so you can get straight to the fun.Additionally, other promotions like the daily login bonus or mail-in bonus for 3 SC also don’t require codes. We regularly update our offers, so check your account or the promotions page for the latest deals. If a code does become necessary for a future promotion, we’ll notify you via email or on-site alerts. For now, enjoy the ease of instant bonuses!

As a sweepstakes casino, Lunaland Casino operates with virtual currencies—Luna Coins (LC) and Sweeps Coins (SC)—rather than real money. You can purchase LC packages using payment methods like Visa and MasterCard, starting as low as $15 for certain promotions like the referral bonus. These purchases are optional, as you can play for free with bonuses like the welcome offer or daily login rewards. Deposits are processed instantly, so you’re ready to roll in no time.For withdrawals, only Sweeps Coins can be redeemed for prizes once you meet the 1x wagering requirement. The redemption process involves verifying your identity to ensure security, and prizes are typically processed within a few business days. If you have questions about specific transactions, our support team is available to guide you through the steps via email or chat.

Wagering requirements at Lunaland Casino are refreshingly simple compared to traditional online casinos. For Sweeps Coins (SC), there’s just a 1x wagering requirement before you can redeem them for prizes. This means you need to play through the value of your SC once in eligible games. It’s a straightforward rule designed to keep the focus on fun rather than complex conditions.Luna Coins (LC), on the other hand, are purely for entertainment and have no wagering requirements since they can’t be redeemed. If you’re unsure which games apply toward meeting the requirement for SC, most slots and table games count. Check your account dashboard for progress tracking, and if you need clarification, our support team is happy to help.

Absolutely, Lunaland Casino is fully accessible on both desktop and mobile devices, so you can play wherever you are. Our mobile progressive web app often outperforms the desktop version, offering a seamless and intuitive experience. Whether you’re using an iPhone, Android, or tablet, there’s no need to download anything—just open your browser, log in, and start gaming. It’s perfect for playing on the go.All features, including bonuses, game selection like Aztec Magic Bonanza Slots, and customer support, are available on mobile. The interface adjusts to your screen size for easy navigation. If you encounter any mobile-specific issues, a quick refresh or clearing your browser cache usually does the trick. Enjoy the freedom to spin the reels anytime, anywhere!

Lunaland Casino boasts an exciting lineup of games, with a strong focus on slots powered by top providers like BGaming (SoftSwiss) and Pragmatic Play. Fan favorites include Platinum Lightning Slots, with its Greek mythology theme and 25 paylines, and Aztec Magic Bonanza Slots, offering up to 35 free spins and a “Pays Any” structure. Beyond slots, you’ll find a variety of table games and other casino classics to keep things fresh.Our games cater to all player levels, with adjustable coin sizes ranging from $0.10 to $1.00, ensuring you can play at your comfort level. Whether you’re chasing bonus rounds or just spinning for fun, our library has something for everyone. New titles are added regularly, so there’s always a fresh challenge waiting.

Lunaland Casino operates as a sweepstakes casino, which allows us to be available in 46 US states, excluding Idaho, Michigan, Nevada, and Washington. This model complies with sweepstakes laws, meaning no purchase is necessary to play, and we use virtual currencies instead of real money. While we’re not licensed like traditional casinos, we adhere to strict regulatory guidelines to ensure a fair and secure environment for our players.We prioritize transparency and player safety, implementing robust security measures to protect your data. If you’re unsure about the legality in your state, double-check local regulations or contact our support team for guidance. Rest assured, we’re committed to providing a legitimate and enjoyable gaming platform across the majority of the US.

The verification process, often called Know Your Customer (KYC), at Lunaland Casino is a standard step to ensure security and compliance with sweepstakes regulations. When you sign up, we may ask for phone verification to unlock bonuses like the welcome offer. For prize redemptions using Sweeps Coins, you’ll need to verify your identity by submitting documents such as a government-issued ID or proof of address. This protects both you and the platform from fraud.The process is typically quick, taking a few business days once documents are submitted. You’ll be guided through each step via email or your account dashboard. If you face delays or have questions, reach out to support@lunalandcasino.com for assistance. We aim to make verification as smooth as possible so you can focus on enjoying your winnings.

Technical hiccups can happen, but resolving them at Lunaland Casino is usually straightforward. If you’re experiencing issues like games not loading or login problems, start by refreshing your browser or clearing your cache and cookies. Ensure your internet connection is stable, as a weak signal can disrupt gameplay. For mobile users, try closing and reopening the app or switching to a different browser.If the problem persists, check our help section for common fixes or reach out to our support team via live chat for real-time assistance. You can also email us at support@lunalandcasino.com with details like your device type and a description of the issue. We’re here to get you back to gaming as quickly as possible with minimal frustration.

At Lunaland Casino, we’re committed to promoting responsible gambling and ensuring players have a safe, enjoyable experience. We offer tools like self-exclusion options, allowing you to take a break if needed, and session time reminders to help you manage your playtime. Since we operate with virtual currencies, there’s no real money at stake, which naturally reduces financial risk. Still, we encourage setting personal limits to keep gaming fun.If you feel your gaming habits are becoming a concern, we provide resources and links to external support organizations. Our customer support team is also trained to assist with responsible gambling queries. Reach out anytime if you need guidance or just want to discuss your options—we’re here to help.

Your security is a top priority at Lunaland Casino. We use advanced encryption technology to safeguard your personal and transactional information, ensuring it’s protected from unauthorized access. Whether you’re making a purchase with Visa or MasterCard or submitting documents for verification, your data is handled with the highest level of care. We comply with industry standards to maintain a secure gaming environment.Additionally, we regularly update our systems to combat potential threats and protect against fraud. If you ever suspect unusual activity on your account, contact our support team immediately via live chat or email. We’re dedicated to keeping your experience safe, so you can focus on enjoying the games without worry.