Support
Need help right now? Lunaland Casino offers live chat for instant assistance, plus email support at support@lunalandcasino.com. Live chat agents are available around the clock, so most players get a reply within minutes. Email requests are monitored 24/7 and typically receive a response within 24 hours; for complex cases the team may follow up with additional requests for documentation.
Phone support is available for matters that are easier to resolve verbally—check the site’s contact page for the current phone number and hours. When a call isn’t possible, voice messages and call-backs are handled promptly to keep your issue moving.
What common topics do the Help Center and FAQs cover?
The Help Center and FAQs cover common topics like account setup, phone verification for the full welcome bonus, deposit options, Sweeps Coins redemption rules, and ID verification requirements.
What do the FAQs explain regarding bonus eligibility and wagering rules?
The FAQs explain Sweeps Coins’ 1x wagering requirement and how redemptions are processed.
Support for account, payments, and gameplay questions
Our support team is trained to handle account problems, transaction questions, and gameplay issues. That includes helping with MasterCard and Visa deposits, currency questions for USD accounts, verification steps needed to redeem Sweeps Coins, and tracking redemptions (bank transfers typically process within 8–12 business days). Agents will walk you through verification documents and follow up until your concern is resolved.
What to expect when you reach out
We keep things simple and personal. Live chat is best for immediate fixes and troubleshooting, email works well for uploads and detailed review, and phone calls are useful for sensitive or time-critical issues. When you contact support, have your account email and any relevant transaction IDs ready—this helps the team solve things faster.
Friendly, knowledgeable help you can trust
Lunaland’s support staff aim to be helpful, patient, and clear. Whether it’s a question about your Welcome Bonus, daily rewards, a deposit, or a game like Wild Beach Party or Aztec Magic Bonanza, you’ll get step-by-step assistance and clear next steps. If you’d like a broader look at the site while you wait, check our full Lunaland Casino review for more details on games, bonuses, and policies.
If you don’t find an immediate answer, reach out — the team is here to help you keep playing with confidence.